Health Information Services Officer

Health Information Services Officer (Full-Time)

Norwest Private Hospital | Bella Vista

Make a Difference Behind the Scenes of Exceptional Patient Care

At Norwest Private Hospital, patient care doesn’t stop at the bedside. Behind every great clinical outcome is a dedicated team ensuring accurate, timely and confidential health information management. We’re now looking for a Health Information Services Officer to join our supportive Health Information Services team and play a vital role in our hospital operations.

About Us

Norwest Private Hospital is a modern 277-bed facility located in Sydney’s rapidly growing North West corridor. Operated by Healthscope, Australia’s leading private healthcare provider, we deliver a comprehensive range of surgical, medical and obstetric services, supported by advanced technology and robotics.

We’re proud of our reputation in orthopaedics, neurosurgery, cardiac services and maternity care — and even prouder of the compassionate, collaborative culture our people create every day.

The Opportunity

This is a fantastic opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in accuracy, organisation and service excellence.

As a Health Information Services Officer, you’ll support the day-to-day operations of the Health Information Services department, ensuring medical records are managed efficiently and in line with privacy and compliance standards.

• Full-time role (part-time job share may be considered for the right candidates)
• Monday to Friday, with flexibility required (must have availability for shifts ranging between 6.30am to 5.30pm)

• Report directly to the Health Information Services Team Leader

Key Responsibilities

• Compile and maintain complete medical records for discharged patients
• Retrieve and file medical records using terminal digit filing systems
• Manage off-site storage preparation and record culling
• Collect records from wards and handle incoming correspondence
• Respond to telephone enquiries professionally
• Release health information to internal and external stakeholders in line with Healthscope policies

What You’ll Bring

Essential:

• Strong customer service and interpersonal skills
• Clear written and verbal communication
• Ability to work both independently and collaboratively
• High attention to detail and organisational skills
• Proficiency in Microsoft Word, Excel and Outlook

Desirable:

• Experience in a healthcare administration environment
• Familiarity with WebPAS or similar patient administration systems
• Understanding of patient privacy, confidentiality and medical terminology

Why Join Healthscope?

At Healthscope, your career matters. You’ll be supported by experienced leaders, surrounded by passionate professionals, and encouraged to grow.

• Be part of Australia’s only national private hospital operator
• Access genuine career development and learning opportunities
• Work in a values-driven organisation where people are at the heart of everything we do
• Join a team that celebrates collaboration, innovation and making a difference — every single day

Come and be the difference in our patients’ lives.

Applications Close: 14 April 2026

To Apply:
Click the Apply button to submit your application online.
For enquiries, contact: Recruitment@healthscope.com.au

Important Information:
Appointment is subject to police and Working with Children checks, and evidence of immunisation as required for Category A Healthcare Workers.