Administration Team Leader

Administration Team Leader- Knox Private

About the role
The Front Office Admin Team Leader/2IC plays an essential role in the efficient management of administrative functions within both Front Office and Consulting B. This is a full time 12-month maternity cover position based on site at Knox Private.

Reporting directly to the Administration Manager; this position will work collaboratively to ensure smooth operations and exceptional service delivery. The Team Leader will oversee the day-to-day functions of Front Office and Consulting B clerical Department, working closely with colleagues to uphold high standards of performance and efficiency.

Key Responsibilities, Outcomes

·         Lead and supervise the team of administrative staff members to ensure a professional working environment and a high level of customer service is provided to patients, colleagues and stakeholders.

·         Allocate and manage budgets and resources in partnership with higher management.

·         Review and update processes as required.

·         Able to perform, co-ordinate and ensure all processes are executed at the highest standard, to support the effective and efficient performance of the department.

·         Provide leadership and guidance to all members of the team, ensuring adherence to departmental policies and procedures.

·         Maintain team rosters with a focus on budgetary requirements, skills mix and compliance with the relevant Enterprise Agreement.

·         Manage escalated matters of a complex nature such as HR issues, patient eligibility of services, patient feedback and health fund compliance requirements.

·         Train and up-skill staff to enable them to confidently and professionally engage with patients, health funds, clinical staff and the community.

·         Participate in staff training and development initiatives to ensure ongoing skill enhancement and compliance with regulatory requirements.

·         Proactively strive for positive team culture that align with the Healthscope Values – We care, we do, we strive, we’re team.

The Front Office Team Leader must demonstrate the following requirements:

Essential Experience

·         Demonstrated experience or ability to learn leading a team in a customer service environment.

·         A demonstrated ability to build and maintain effective relationships with staff and stakeholders.

·         Ability/willingness conflict resolution and problem solve as required.

·         Strong commitment to patient service excellence and continuous improvement.

·         Professional verbal, written and interpersonal communicator.

·         Proactive, collaborative and goal focussed leadership style.

·         Maintains composure when faced with competing priorities and a busy work environment.

·         Ability to maintain confidentiality and discretion dealing with staff, patients

·         Moderate technology literacy and a demonstrated understanding of WebPAS and Microsoft programs.

·         Understanding of the patient experience and ability to apply empathy during patient and related interactions.

About us
Knox Private Hospital is one of the largest private hospitals in Victoria, caring for over 1.2 million people across Melbourne’s east and outer east.

We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries. Backed by the latest technology and expertise, we offer 15 theatres, including a hybrid theatre, diagnostic cardiology, two cardiac cath labs and capabilities for cardiothoracic surgery, orthopaedics, neurosurgery, urology and more.

All supported by a newly expanded coronary care unit and intensive care unit. Our expert care team of surgeons, specialist doctors, dedicated nurses and other professionals will ensure that your experience is the best it can be.

Why Healthscope?

We care about your career at Healthscope.

No matter where you go within our community of care, you’ll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.

Come and be the difference in our patient's lives.

Applications close: 20/02/26

To apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to recruitment@healthscope.com.au

More information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.